Qualified Auto Repair
Quality Car and Truck Repair in Big Rapids, Mecosta County is a uniquely qualified auto repair shop for all vehicles from passenger cars, all the way up to semi-trucks.
Here are our automotive qualifications:
Proudly, Quality Car and Truck Repair is the only ASE Blue Seal of Excellence Recognized Businesses for many miles around. This award is only bestowed on automotive service companies that have proven a serious commitment to training and certification of their automotive service staff.
Fewer than one in 150 shops ever become a Blue Seal shop. We have four ASE Master Technicians, 2 ASE Certified Technicians and 2 ASE Certified Service Consultants on staff. This is a serious commitment to doing automotive service right!
Being a AAA Approved Auto Repair Shop means a lot to many wise people. Here’s why. To be a AAA Approved Auto Repair shop, you must be thoroughly inspected and investigated. The AAA does this by checking our qualifications, inspecting our shop and actually surveys our customers to see how well we care for them.
Here’s why they do this lengthy process. They want to feel confident referring their AAA Members here when they request a qualified auto repair shop in Mecosta County. We are the only AAA Approved Shop in Big Rapids and for miles around.
Their annual survey of our customers always gives us an astounding 97.5% customer satisfaction rating. This is a great rating for any business serving the public, but especially high for an auto repair company. AAA trusts us to send their members here, so can you.
Being a Bosch Service Center means that our staff is properly trained to provide expert automotive service. It also means we are very particular about the parts we choose to service your vehicles. Bosch parts are excellent choices for discerning automotive shops like ours.
One of the most important issue that affects the quality of your automotive repairs and services is the parts and fluids used. We regularly choose Bosch to fulfill our auto parts needs. This is because their quality is very high while keeping the costs affordable.
We’ve seen too many repairs by other shops that used low-cost parts and have regretted it. Sometimes the customer returns multiple times only because the service center used parts that we simply not the right grade. Had they spent a little more and demanded higher quality parts, the come-backs would not happen.
At Quality Car and Truck Repair, we demand that the parts we use are Original Equipment quality or better. That’s because we love seeing our customers come back, but not because we didn’t do the repair right.