4

I am happy that your shop was able to diagnose the problem with my car and that it was repaired properly/well. Your staff is very courteous. The reason I didn't give 5 stars was because repairs took longer than I had hoped for. I realize that it was the holiday season and one of your staff members apologized stating that the reason for the delay had to do with repairing ambulances -- which at the end of the day, is far more important than private car repairs.

5

The coffee was great and greatly appreciated. The vehicle was done before they said it would be!

4

always good to me

4

prompt and courteous. Good job and good list of things that need attention.

4

I needed several things replaced, and they told me up front what those things were going to be, so I was expecting that. However, upon completion of services, I was told there "may" be another problem that would need to be fixed in the near future. I would think that after spending several thousand dollars in repairs, they would have the courtesy to check this supposed near-future problem at no charge. It's not a deal breaker, of course. But I was disappointed that it was more business and less personal.

5

I am always pleased with how quickly my car is fixed and ready for me to pick up. The employees at Quality Car and Truck are very good at following up with me on anything I need done with my car and always help answer my questions. Since I am not from Big Rapids I had to find a business that I trusted to take care of my car, and I am glad that I went and continue to go to Quality Car and Truck.

5

Provided a great service that I could not do myself, quickly and at a fair and reasonable price.

5

very happy with the service i recived and the time that it took them to do it. very friendly and helpful

5

Came in to see what was making noise and wobbling sound. They were through in their investigation and pointed out potential problems as well as the main problem (which were worn uneven tires). They gave me a loaner car and worked on other minor issues because I couldn't afford 4 tires just now. They were great and I recommend them for value and service.

5

I was in an emergency and couldn't drive my car!! I was able to drop it off and everything was done on it the next day!!

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