Big Rapids Auto Repair

I loved that I could make an appointment. It was nice to be able to drop my vehicle off and come back at my own convenience.

I was very impressed at the scope of the shop,it was first visit. I observed very professional work and inspections on my car while I was waiting.

Appreciate the friendly service and allowing me to borrow a car so that I could run errands while my car was being worked on.

The staff at Quality are some of the finest people I've ever met. They make me feel like family, and they care about my safety on the road.

Awesome customer service. I love how they send emails to remind me to come in for an oil change, as well as send me an email of my appointment as a reminder.

Recommendations made. No pressure for extra services.

I always feel good about my interactions with Quality. I don't find the e-mail reminders helpful. This one arrived 13 days after I had the van serviced. I can't need a new oil change already!

Very friendly, helpful, and would recommend to others.

As always, I was well taken care of!! :)

A year after moving to a different state, I called to see what maintenance had been performed at this location so I knew what needed to be done now. They were VERY helpful, not just telling me what had been done, but even offering advice about what should be done now and what sort of prices I should expect.