Big Rapids Auto Repair

As always I was treated great. The work got done when promised and Joe and Chris were courteous and considerate in every way. They helped me work the repairs around my work schedule and provided me with a loaner car to make things easier on me. I wouldn't dream of going anywhere else because I trust these guys.

The greatest repair place we could ask for. Our car broke down on the way to go camping, stranding us in Big Rapids, and this was the place that we went to.At first glance, it was clean and professional, with all kinds of cars being worked on (including an ambulance, which made us trust them). They were incredibly nice and checked out our car on the spot. Turns out it was a big repair so we were stuck for the night. They called all of the local hotels to find a pet friendly one and got us a discount at Holiday Inn (saved us $50). Then drove us to the hotel. They let us know what was going on every step of the way and, when it was ready, came and picked us up.Bottom line: affordable rates and incredible service. They were life savers!

Patient, professional, prompt... We have had 3 foreign vehicles serviced with Quality and we expect to make it our vehicles second home. Tim and Chris are great to work with. We have been very satisfied with our experiences.

I haven't been back to Quality for some time for a couple of reasons. I don't put a lot of mileage on my vehicles now and the last time I had a vehicle in I was called out to the shop floor to look at what was described as a radiator leak. The estimate was pretty high to replace the radiator so I took it to a radiator shop for a 2nd opinion. The radiator shop advised me that there was no leak and showed me how the pressure from the radiator spilled over when the cap was removed. I had them do a flush and replace hoses and they saved me a big expense. This caused me to lose confidence in your operation. My visit this week was much more professional and though there was additional work diagnosed, I concurred with what was recommended. I was thoroughly happy with the quality of the work and have regained confidence in both the shop mechanic and the staff in the office, which I noticed were different people this time.

You guys are the BEST !!Always friendly and always do a Great job .!!!Pat

Great job

It's great to feel comfortable in sending my wife to get the oil changed or repaired in a vehicle and know that she won't be "pushed" into any "unneeded extras" and that she feels comfortable with the staff there.Thanks guys!

I've always brought the cars in. This time my wife did, as a walk-in. She was duly impressed with the attention and service provided. Confirms my assessment that Quality Car & Truck Repair is where one should go for all automotive needs.Dave

As always, friendly and responsive service. I am confident that the work is dependable and that my cars are in good hands.

Great communication with Chris at the desk!Always courteous and knowageble.Explains things well and straight forward, always gives tips on what to do.Angela Hart